Privacy and Personal Data Protection

Conditions apply as of February 11, 2020.

Our Confidentiality Policy defines how My Digital Life and its partners use and protect your information.

The "My Digital Life website" allows you to visit the site without providing any personal information. When this happens, you will not be able to access some pages of the site.

To access certain areas of the site, you may be asked to provide your name, email address and telephone number. By providing this information, you agree to its use by "My Digital Life" and its partners for the purposes detailed below.

Responsible for processing

William Gomez is the chief of data processing.

Purposes of processing

William Gomez may process the information you provide when using our website:

  • We will use the information you provide to fulfill your requests including: purchase and delivery of training or services, sending of a newsletter, access to commercial offers, tools …
  • In order to improve the website, the user experience, and strengthen our training and services offerings (through the use of cookies, among other things), we need to collect certain information from you.
  • We will use your email address to contact you about the publication of new content (videos, podcasts, training, articles, publications, …) and our customer support.

The duration of data retention

Personal information collected at this site will be kept by William Gomez and its partners exclusively for the purpose of the collection and for the period necessary for the collection.

  • We retain data about customer support cases for a maximum of two years in order to follow up on customer requests and to provide the best possible customer service during product exchanges.
  • We keep the data related to each member's newsletter subscription until an unsubscription request is received.
  • We keep your purchase data for accounting purposes and to provide you with access to purchased training or services.

Rights of users

Access rights

You can access your personal data kept by William Gomez via customer service.

To process your request, we will require proof of identity.

Fees

No processing fee is required for standard requests

Nevertheless, William Gomez reserves the right to charge a flat-rate processing fee of $100.00 per hour in case of abusive requests, whether by number, repetitive or systematic character as provided for by the General Data Protection Regulation GDPR.

The right to erasure

You can contact customer support to request the correction, removal or update of your data.

Your will and testament can specify the fate of your personal data after your death. If you are the beneficiary of a deceased person, you may be able to request that the death be taken into consideration in order to update or delete the data associated with that person.

Rights of rejection

In the customer support, you can file an objection to your personal information being collected and stored.

Please note that you will no longer have access to some of the pages of the website and services for which processing your data is necessary.

Response times

William Gomez will respond to your request for access, rectification or opposition within 25 working days.

Business partners and subcontractors

William Gomez works in partnership with other companies, which apply the RGPD regulations.

Marketing of training programs and services

The Training and Services offered through this site are marketed on different e-commerce platforms. Please refer to the privacy policies of each partner's platform.

Emailing

The sending and processing of e-mails and data relating to newsletter subscriptions is handled by different service providers. We refer you to their respective privacy policies.

Web site traffic statistics

The Google Analytics service is used to collect statistics on site traffic. The contractor may install cookies on your browser to collect information about how the site is used by visitors.

Google's privacy policy

Policy on Cookies

William Gomez, its partners and subcontractors may use cookies and other technologies to identify you when you visit our website so that we can improve the website's usability.

By default, browsers are configured in such a way that they allow the use of cookies. You have the option to change the default settings of your computer browser to prevent it from automatically accepting cookies.

Failure to use cookies may make it impossible to access certain web pages. William Gomez is not responsible for the consequences of your choice to prohibit the use of cookies.

You can delete existing cookies from your computer.